Services

Our Services

Captovis offers the best customer experience, most knowledgeable staff and technicians, along with the widest array of services in the industry. Our philosophy is to provide the highest quality service at the lowest possible prices. Captovis is the fastest growing company in the service industry and our highly qualified staff is ready to serve you.

Service

We have one of the most extensive networks of service providers around. Our recruiting team is skilled at covering even the remotest of areas, which means we are able to service any customer nationwide. We currently have more than 3,000 active technicians and service centers in our network. Each one goes through a recruiting process that is not found anywhere else in the industry. When a Captovis technician is dispatched, customers receive the very best service available.

Products

Captovis is able to provide service and support on a wide range of products. Our staff and network of service technicians are fully qualified to handle the diagnostic and repair of any electronic or computer product. Our clients include manufacturers, warranty administrators, retailers and end users. Having the flexibility to tailor services based on the customer and the situation is one of the main reasons why Captovis is the best in the business.

Systems

We have one of the most advanced, comprehensive and powerful databases in use today. Captovis’ team of developers has created an all inclusive system capable of handling every aspect of a service event wrapped up in one package. We not only house end user data and product information, but our system allows us to dispatch, order parts, maintain a detailed history of each service event and contain a full suite of reporting features. This web-based system is accessible anywhere a secure internet connection can be obtained, which allows us, our clients, technicians and end users the ability to log on at anytime.

Here is just a glimpse at what the Captovis database has to offer

Technicians are able to access work orders online. This service cuts down on the amount of time spent on the phone and increases the accuracy of information, which in turn speeds up service for the end user.
End users now have access to their service event online. Instead of calling for status updates, end users can log in and track their service event all the way through to completion.
Clients can access service tickets on any of their customers online. Anytime an update is needed on an end user, our clients can log in and get instant answers. The reporting features available give clients the information they need to gauge how their customers are being serviced.
The Captovis database houses a library of procedure and technical manuals online, which technicians can access from any location. Technicians can access the service manuals on products while in the field. Sharing knowledge with our service network is extremely important in maintaining the high standards that Captovis demands.
Captovis has the ability to maintain an inventory of parts should the client require this service. Our logistics department is a full service entity capable of managing parts so clients and technicians do not have to.
A full suite of reporting features are available. Should clients need access to high level or detailed reports, Captovis has the capability to deliver on these needs.

The Captovis database truly does it all. Our services are fully customizable to fit any client needs. With powerful systems at our fingertips, we can offer what no one else can.

Here are just a few of the products and services we specialize in:

Consumer Electronics

All-in-One Printer Repair; Repair and service of multi-function or all-in-one printers (Scan/Print/Copy/Fax/Etc)

Apple Repair; Repair and service of Apple computer hardware

Computer Repair; Repair and service of computer hardware

Copier Repair; Repair and service of professional copier machines and large office document centers

CRT TV Repair; Repair and service CRT type television sets

DLP TV Repair; Repair and service DLP type television sets

Home Theater Installation; Install home theater systems including audio and video components as well as all cabling requirements and mountings

InkJet Printer Repair; Repair and service of InkJet printers

Laptop Repair; Repair and service laptop computers

Large Format Printer Repair; Repair and service of large format printers

Laser Printer Repair; Repair and service of Laser printers

LaserJet Printer Repair; Repair and service of LaserJet printers

LCD TV Repair; Repair and service LCD type television sets

LED TV Repair; Repair and service LED type television sets

Plotter Printer Repair; Repair of plotting printers

Projection Systems; Installation and Repair of projection systems including theater systems, back projection and presentation systems

Projection TV Repair; Repair of Projection television sets

Construction

General Contactor; General Contractor and Construction services

Automobile Service

Automobile Repair; Repair automobile drive trains, engine and electrical systems

Diesel Repair; Diesel Engine Repair

Media

Graphic Design; Design graphics for use in multi-media and web presentations

Home Appliance

Heating, Ventalation and Air Conditioning (HVAC) Installation; Install and configure Heating, Ventalation and Air Conditioning (HVAC) systems.

Heating, Ventalation and Air Conditioning (HVAC) Repair; Repair and service Heating, Ventalation and Air Conditioning (HVAC) systems

Refrigerator Installation; Installation of food refrigerators and freezers

Refrigerator Repair; Repair and service of refrigerators and freezers

Small Appliance Repair; Repair and srvice small appliances

Stove/Oven Installation; Installation of cooking ranges, stoves and ovens

Stove/Oven Repair; Repair and service of cooking ranges, stoves and ovens

Washer/Dryer Insallation; Install and configure Washer/Dryer machines

Washer/Dryer Repair; Repair and Service Washer/Dryer machines

Software Development

ASP Development; ASP/ASP.Net application and website development

Basic Web Site Design; Design build and deploy custom websites using HTML

C# Development; Design build and deploy Windows based applications using C#

C/C++ Development; Design build and deploy applications, utilities and drivers using C/C++

Integration and Automation Services; Build, Consume and Design B2B data integration and automation systems

MySQL Database Administration; Maintain and administrate MySQL databases

MySQL Database Develpment; Design build and deploy MySQL database systems

PHP Development; Design build and deploy custom website and web based applications using PHP

SQL Server Database Administration; Maintain and administrate Microsoft SQL Server databases

SQL Server Database Development; Design build and deploy Microsoft SQL Server database systems

VB.Net Development; Design build and deploy Windows based applications using VB.Net

Security Services

Security System Installation; Install home and office security systems inluding motion sensors, pressure sensors, magnetic sensors and control pads as well as configure and set up monitoring services.

Network Services

*nix OS Network Installation; Install and configure *nix OS (Linux, Unix, FreeBSD, etc) networks

*nix OS Network Maintenance; Maintain *nix OS (Linux, Unix, FreeBSD, etc) networks

Apple Network Installation; Install and cofigure Apple (Macintosh) networks and servers

Apple Network Maintenance; Maintain Apple (Macintosh) networks and servers

Network Cabling Installation; Install computer network cabling (cat-5, cat-6e, etc)

Network Cabling Maintenance; Maintain and service network cabling (cat-5, cat-6e, etc)

Windows Network Installation; Install and configure Microsoft Windows networks

Windows Network Maintenance; Maintain Microsoft Windows Networks

Call Center

Customer Service; Maintain an information call center for customer service

Help Desk; Answer technical support telephone calls and provide required expertise to resolve callers issues

Communications

Secure P2P Systems; Install, maintain, and configure secure point to point communicaton systems

Electrical Services

Commercial Electrical Installation; Install commercial grade electrical wiring

Commercial Electrical Repair; Repair commercial grade electrical systems

Home Electrical Installation; Install home electrical wiring

Home Electrical Repair; Repair home electrical wiring

Low Voltage Installation; Install low voltage systems

Low Voltage Repair; Repair and service low voltage systems